Availability
Compliable targets high availability for the production environment, excluding scheduled maintenance windows and force majeure events.
Specific uptime commitments, measurement methodology, and service credits are governed by the applicable order form or master services agreement.
Support
Support inquiries may be submitted via designated support channels. Response times may vary based on issue severity and contractual support level.
- Standard support is included with all subscriptions
- Severity-based response targets apply to enterprise plans
- Designated technical contacts may be required for production-impacting issues
Security monitoring
The platform includes continuous monitoring, logging, and access controls designed to protect customer data and system integrity.
Operational telemetry is reviewed on an ongoing basis, and material incidents are communicated in accordance with the applicable agreement and regulatory obligations.
Maintenance
Scheduled maintenance may occur periodically to enhance performance, security, or functionality. Advance notice will be provided where reasonably practicable.
Emergency maintenance, where necessary to address security or stability concerns, may be performed without prior notice.
Enterprise SLAs
For enterprise-level service commitments, custom uptime guarantees, dedicated support tiers, or additional reporting requirements, please contact Compliable directly to discuss a tailored Service Level Agreement.
For enterprise SLA discussions or to request the current operational status, contact support@compliable.ai.